Terms of Service - Northbridge Audio Studio Ltd

Effective Date: 16 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the Terms) govern access to and use of the podcast production, recording, editing, publishing support, and related services provided by Northbridge Audio Studio Ltd (the Company, we, us, or our).

By booking, purchasing, accessing, or using any of our services, or by engaging with our website, communications, facilities, or deliverables, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all clients, guests, collaborators, and other users who interact with our services.

2. Scope of Services

Northbridge Audio Studio Ltd provides podcast-related services, which may include:

• Podcast concept development;
• Remote and in-studio recording;
• Audio editing and mastering;
• Podcast intro and outro production;
• Show notes and episode copywriting;
• Publishing and distribution support;
• Guest booking coordination.

The exact scope, timeline, deliverables, and pricing for each engagement will be set out in a written proposal, quote, booking confirmation, statement of work, email exchange, or similar written agreement. In the event of any conflict, the written engagement terms shall prevail over these Terms to the extent expressly agreed.

We may refuse, suspend, or terminate services where we reasonably believe that a project is unlawful, defamatory, infringing, harmful, abusive, technically unfeasible, or otherwise inappropriate for our business.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information when booking or using our services;
• Ensure that any materials you supply to us are lawful, non-infringing, and free from malware or malicious content;
• Obtain all necessary permissions, releases, licences, consents, and approvals for any music, artwork, scripts, guest appearances, trademarks, third-party content, or other materials you provide or request us to use;
• Ensure that any guests, speakers, contributors, or other participants have been informed of and consent to the recording and intended use of the content where required;
• Not use our services for unlawful, defamatory, discriminatory, misleading, obscene, harassing, or abusive purposes;
• Comply with any studio rules, safety instructions, technical requirements, and reasonable directions from our staff or contractors;
• Review deliverables promptly and provide feedback, approvals, or correction requests within any agreed timeframe.

You are solely responsible for the content, claims, opinions, and statements made in your podcast or related materials, except to the extent caused directly by our gross negligence or wilful misconduct where liability cannot lawfully be excluded.

4. Payment Terms and Conditions

All fees, deposits, retainers, and payment schedules will be communicated in advance and may vary depending on the service package, project complexity, and turnaround requirements.

• Unless otherwise agreed in writing, invoices are payable within 14 days of issue.
• We may require a non-refundable deposit or advance payment before commencing work.
• Where services are billed on an hourly, per-session, per-episode, or milestone basis, any additional work beyond the agreed scope may be charged at our then-current rates.
• All prices are stated exclusive of VAT or other applicable taxes unless expressly stated otherwise.
• Late payments may result in suspension of services, withholding of deliverables, and/or interest and recovery costs to the extent permitted by law.

We reserve the right to amend our pricing from time to time. Any pricing changes will not affect services already booked and confirmed unless the scope is changed or additional work is requested.

If a payment is reversed, disputed without reasonable grounds, or otherwise fails, you remain responsible for the outstanding amount and any associated bank, card, or collection charges permitted by law.

5. Cancellation and Refund Policy

Cancellations must be made in writing to our contact email. The following terms apply unless a separate written agreement provides otherwise:

• Deposits and retainers are generally non-refundable once work has commenced or resources have been reserved;
• If you cancel a recording session, you may remain liable for studio time, staff time, booked contractors, and non-recoverable costs already incurred;
• Cancellations made with short notice may be charged in full or in part depending on the service and the amount of preparation already completed;
• If we cancel a service due to our inability to perform, we will either reschedule the service or refund amounts paid for the undelivered portion, at our discretion, except where cancellation is due to your breach or circumstances outside our control;
• Completed bespoke creative work, including editing, copywriting, and production, is generally non-refundable once delivered or substantially completed.

Where a refund is approved, it will be processed using the original payment method where reasonably possible. Nothing in these Terms limits any mandatory consumer rights that cannot be excluded by law.

6. Liability Limitations

To the fullest extent permitted by applicable law, Northbridge Audio Studio Ltd shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive losses;
• Loss of profit, revenue, business, goodwill, data, or opportunity;
• Errors, omissions, or inaccuracies in content supplied by you or third parties;
• Delays caused by you, guests, suppliers, internet failures, platform outages, or force majeure events;
• Any third-party claims arising from content, materials, or instructions provided by you.

Our total aggregate liability arising out of or in connection with any service shall be limited to the amount paid by you to us for the specific service giving rise to the claim during the 12 months preceding the event giving rise to the claim, except where liability cannot lawfully be limited or excluded.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all pre-existing intellectual property, including templates, workflows, methods, tools, software, know-how, and studio assets used by Northbridge Audio Studio Ltd, remain our property or the property of our licensors.

Subject to full payment of all fees due, and unless otherwise specified in a separate written agreement, we grant you a non-exclusive licence to use the final deliverables we create for you for the agreed podcast, campaign, or project purpose.

You acknowledge that:

• You must not use our branding, trademarks, studio recordings, or proprietary materials except as expressly authorised in writing;
• You are responsible for ensuring that any content you provide does not infringe the intellectual property rights of any third party;
• We may retain copies of project files, session notes, and drafts for archiving, quality control, and legal/compliance purposes, subject to applicable law and our privacy practices.

If you request rights assignment, expanded usage rights, or transfer of source files, this must be agreed in writing and may be subject to additional fees.

8. Data Protection and Privacy

We process personal data in accordance with applicable data protection and privacy laws. By using our services, you acknowledge that we may collect, store, use, and disclose personal data necessary to provide and manage our services, communicate with you, handle bookings, issue invoices, maintain records, and comply with legal obligations.

Depending on the service, we may process the personal data of clients, guests, contractors, and other participants, including contact details, voice recordings, images, correspondence, technical logs, and billing information.

You are responsible for ensuring that you have the necessary rights and consents to share any personal data with us for the purposes of the project. Where we act on your instructions in relation to participant data, you may be responsible for providing appropriate notices and obtaining any required consents.

We take reasonable technical and organisational measures to protect personal data, but no system is entirely secure. Further details about our handling of personal data may be set out in our separate privacy notice, where applicable.

9. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to:

• Power outages, equipment failure, internet or telecommunications disruptions;
• Fire, flood, storm, explosion, or other natural events;
• Pandemics, epidemics, public health restrictions, or governmental actions;
• Labour disputes, strikes, civil unrest, terrorism, war, or emergency conditions;
• Failure of third-party services, suppliers, or platforms;
• Changes in law or regulatory restrictions.

If a force majeure event affects service delivery, we will use reasonable efforts to notify you and, where practicable, reschedule or adapt the affected services.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, business practices, or legal obligations. The updated Terms will be effective from the date stated in the revised version unless otherwise required by law.

Where reasonably practicable, we will provide notice of material changes. Your continued use of our services after the revised Terms become effective constitutes acceptance of the updated Terms.

11. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws applicable in England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer protection rules that apply to you and cannot be waived.

12. Contact Information

If you have any questions about these Terms or our services, please contact:

• Northbridge Audio Studio Ltd
• Address: Northbridge Podcast Studio, 14 Lonsdale Road, Queen's Park, London NW6 6RD, United Kingdom
• Email: [email protected]
• Phone: +44 20 7946 3821

13. Severability Clause

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or if that is not possible, it shall be severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure or delay by us in enforcing any right or provision of these Terms shall not constitute a waiver of that right or provision.