Privacy Policy of Northbridge Audio Studio Ltd
1. Introduction and company information
This Privacy Policy explains how Northbridge Audio Studio Ltd collects, uses, discloses, transfers, stores, and protects personal data when you visit our website, contact us, make an enquiry, book podcast studio services, use our audio production services, attend our premises, or otherwise interact with us.
Data controller: Northbridge Audio Studio Ltd
Address: Northbridge Podcast Studio, 14 Lonsdale Road, Queen's Park, London NW6 6RD, United Kingdom
Email: [email protected]
Phone: +44 20 7946 3821
We are a podcast studio business and may process personal data relating to clients, guests, contributors, suppliers, website users, and other individuals whose data is provided to us in connection with our services.
2. Data collection and processing
We may collect and process the following categories of personal data, depending on your interactions with us:
- Identity data: name, title, company name, role, and similar identifiers.
- Contact data: email address, telephone number, billing address, correspondence address, and other contact details.
- Booking and service data: details of podcast bookings, session times, production requirements, guest information, preferences, and related communications.
- Payment and transaction data: payment status, invoices, receipts, and limited billing information necessary to process transactions.
- Technical data: IP address, browser type, device information, operating system, website usage information, cookies, and similar online identifiers.
- Communication data: emails, messages, call notes, enquiry forms, feedback, and other correspondence.
- Media and content data: audio, video, photographs, recordings, and related metadata where you participate in or contribute to podcast production.
- Marketing and preference data: communication preferences, consent choices, and responses to our communications.
We collect personal data directly from you where possible, and in some cases from third parties such as clients, guests, booking platforms, payment providers, referral partners, public sources, and technology providers.
Where you provide personal data relating to another person, you confirm that you have the authority to do so and that you have informed them of this Privacy Policy where required.
3. Purpose of data processing
We process personal data for the following purposes:
- to respond to enquiries and provide quotations;
- to manage bookings, studio access, and podcast production services;
- to communicate with clients, guests, suppliers, and other contacts;
- to process payments, invoices, refunds, and accounting records;
- to record and deliver audio, video, editing, and related production services;
- to manage our website, improve user experience, and monitor performance;
- to send service-related notices and administrative communications;
- to carry out marketing activities where permitted by law and your preferences;
- to maintain security, prevent fraud, and protect our premises, systems, and operations;
- to comply with legal, regulatory, tax, and accounting obligations;
- to resolve complaints, claims, disputes, and enforce agreements.
We only process personal data for purposes that are compatible with the reasons for which it was collected, unless otherwise permitted or required by law.
4. Legal basis for processing
Depending on the circumstances, we rely on one or more of the following legal bases for processing personal data:
- Contract: where processing is necessary to enter into or perform a contract with you, including providing podcast studio and production services.
- Legal obligation: where processing is necessary for compliance with legal or regulatory obligations, including tax and accounting requirements.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include managing operations, improving services, securing our systems, preventing fraud, and maintaining records.
- Consent: where we have obtained your consent, such as for certain marketing communications or specific uses of recordings where required.
- Vital interests: in rare cases where processing is necessary to protect someone’s life or physical safety.
Where we rely on consent, you may withdraw it at any time, as described below.
5. Data sharing and third parties
We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:
- IT and hosting providers;
- website analytics and cookie service providers;
- cloud storage and backup providers;
- payment processors, invoicing, and accounting service providers;
- email, communications, and customer management platforms;
- audio, video, editing, transcription, and production tools;
- professional advisers, including lawyers, accountants, auditors, and insurers;
- government authorities, regulators, courts, and law enforcement where required;
- clients, guests, collaborators, and suppliers where necessary to provide our services;
- security providers and premises management services.
We require third parties who process personal data on our behalf to use appropriate safeguards and to process personal data only in accordance with our instructions and applicable law.
We do not sell personal data.
6. Data transfer to third countries
Some of our service providers or recipients may be located outside the United Kingdom, including in countries that may not provide the same level of data protection as the UK.
Where we transfer personal data internationally, we will take appropriate steps to protect it, which may include using approved contractual safeguards, adequacy regulations, or other legally recognised transfer mechanisms.
If you would like more information about international transfers and the safeguards we use, you may contact us using the details below.
7. Storage duration
We retain personal data only for as long as necessary for the purposes for which it was collected, including for the fulfilment of contractual obligations, compliance with legal requirements, and the establishment, exercise, or defence of legal claims.
Retention periods may vary depending on the type of data and the context in which it is processed. In general:
- client and service records are kept for the duration of the business relationship and for a reasonable period thereafter;
- financial and accounting records are retained for the period required by law;
- marketing data is retained until you opt out or withdraw consent, where applicable;
- technical and website data is retained for a limited period consistent with operational and security needs;
- recordings and media content are retained according to project requirements, contractual arrangements, and legal obligations.
When personal data is no longer needed, we will securely delete, anonymise, or archive it in accordance with our retention practices and applicable law.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal data:
- Access: the right to request confirmation of whether we process your personal data and to obtain a copy of it.
- Rectification: the right to request correction of inaccurate or incomplete personal data.
- Erasure: the right to request deletion of your personal data in certain circumstances.
- Restriction: the right to request that we limit the processing of your personal data in certain circumstances.
- Data portability: the right to receive certain personal data in a structured, commonly used, machine-readable format and, where technically feasible, to request transfer to another controller.
- Objection: the right to object to processing based on legitimate interests and to object to direct marketing at any time.
To exercise any of these rights, please contact us using the details in the “Contact information” section. We may need to verify your identity before responding to your request.
Please note that these rights are not absolute and may be subject to legal exceptions or limitations.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent, we may not be able to provide certain services or communications to you where consent is necessary. To withdraw consent, please contact us using the details below or use any unsubscribe mechanism provided in our communications, where applicable.
10. Right to complain
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the matter.
You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom, which is the Information Commissioner’s Office (ICO), or with any other competent supervisory authority if applicable.
We would appreciate the opportunity to address your concerns before you contact a regulator.
11. Data security
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include:
- access controls and role-based permissions;
- password protection and authentication measures;
- secure storage and backup procedures;
- encryption or similar safeguards where appropriate;
- staff confidentiality obligations and training;
- physical security measures at our premises;
- regular review of security practices and service providers.
While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure. You acknowledge that any transmission of information to us is at your own risk, to the extent permitted by law.
12. Contact information
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact:
Northbridge Audio Studio Ltd
Northbridge Podcast Studio, 14 Lonsdale Road, Queen's Park, London NW6 6RD, United Kingdom
Email: [email protected]
Phone: +44 20 7946 3821
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
Any updated version will be posted on our website with a revised effective date where appropriate. Your continued use of our services or website after any changes become effective indicates your acceptance of the revised Privacy Policy, to the extent permitted by law.
We encourage you to review this Privacy Policy periodically to stay informed about how Northbridge Audio Studio Ltd processes personal data.